5 Reasons Your Business Needs a VoIP Phone System

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5 Reasons Your Business Needs a VoIP Phone System

Small to medium sized businesses don’t usually have the budget that larger businesses do, sometimes forcing them to get creative when it comes to certain aspects of the business. Installing a VoIP phone system at your business will improve your team communication — here are five reasons why you should consider a VoIP phone system at your business.

First Impressions Matter

Facing the constant issue of not having as large of a budget as let’s say your bigger counterparts, it’s important for small to medium sized businesses to keep up where they can. For example, looking just as professional and reliable, is crucial. With a VoIP phone service in place, you are projecting the right image because it gives your business efficiency and that professional touch that trust us, your customers will notice. On those busy days, when you might not be able to answer every call immediately, playing hold music makes the way that must more bearable for customers. Customers tend to have confidence in businesses  that feel robust and trustworthy, that why it’s so important that building the right first impression is so important.

Future Proof Your Business

As your business grows, you will most likely need to hire more employees and traditional phone lines can get expensive with the additional hardware and necessary time spent on training staff. Costs are significantly reduced with VoIP phone systems. For example, money can be saved by giving employees headsets at their computers or allowing them to use mobile VoIP, meaning there is no need to purchase brand new phones every time you hire a new employee. Innovative step-by-step tutorials are usually available to assist your employees with understanding the ins and outs of the system, meaning less time and money spent on training. When the time comes for your business to grow, don’t let added communication costs hold you back.

Flexibility

VoIP phone services give your business the software required to let your employees work from any location, at any time, all while maintaining a professional image. Increased productivity, better employee morale and a stronger commitment to your business can all be achieved by allowing staff more freedom to work in a way that suits their individual needs. As a business owner, you know that taking care of your team is a crucial part of running your business and is one of the reasons why some people find the concept of working for a smaller organization more appealing.

Positive Communication = Satisfied Customers

Keeping positive communication with your customers is key. We all know how frustrating it is when you want to talk to someone and can’t seem to get a hold of them, just think about how your customers feel when it’s difficult or time-consuming? The flexibility of a VoIP phone service allows a business to be able for customers at any time and any place.

Simplify the Work Day

Replacing an out-of-date traditional phone system with an intuitive and comprehensive VoIP phone service will make your employee’s jobs easier. Communication between colleagues is made simpler with the option of instant messenger chat and employees can set their ‘status’ so that colleagues know when they are free to talk – all of this makes for more effective time management.  

 

IT Service Management

According to a CompTIA study, nearly half of organizations using managed IT services have cut expenses by 25%, while approximately 13% cut expenses by more than half.

If you want to discuss your situation or learn more, contact us today.