Help Desk Services

Vision96 — IT help desk support that answers when you need them.

PC & MAC Support for Your Business

Consistent level of service

Let our team of experts focus on your day-to-day IT needs, allowing your internal team to get back to strategic initiatives.

Improved End-User Satisfaction

Our specialty is technology — using remote monitoring and management we improve support response times, resulting in increased end-user satisfaction and productivity

Simplified Budgeting

Proactive monitoring and predictable cost models help avoid unforeseen support expenses while creating significant savings.

Cybersecurity

Proactive and continuous threat protection for your business. Stay a step ahead of viruses, spyware and hackers with the latest security software.

help-desk-services

Our Help Desk Services Include:

Microsoft and Apple desktop operating systems

Microsoft Office and leading third-party applications

Email applications and web browsers

Thin clients and virtual desktop infrastructure (VDI)

Hardware and network troubleshooting

Printer installation and support

Mobile phones and tablets

User administration

Desktop performance problems

Network support

Help Desk Services to Help Your Business Grow

Plans for Every Budget

Vision96 has simple program structures available — our predictable cost models also help avoid unforeseen support expenses, not to mention, our team of experts are well-versed with IT solutions, which will avoid unneeded expenses and wasted time.

Vendor Agnostic

Our experienced help desk professionals are capable of supporting any infrastructure and application environment. Let our team of experts develop solutions based on your priorities.

Local Support

Experienced local IT support available 24 hours a day, every day of the year. During business hours our standard service delivery goals are: response within 30 minutes, develop a resolution plan within 2 hours and achieve a resolution within 8 hours.

Maintenance Support

We have you covered with our asset management and inventory services, proactive hardware & software maintenance, full reporting, online trouble ticket management and warranty management.

Monthly Meetings

You and your business are sure to see results quickly with our proactive communication. Our monthly meetings are effective strategy-driven and problem-focused sessions aimed to resolve on-going and new issues.

Cybersecurity & IT Support

We support 24×7 security monitoring, antivirus monitoring and updates, authorization and authentication, backup and disaster recovery, patch management and vulnerability audits.

As our business and user base grew, we needed a more scalable solution to support our infrastructure and core business processes — Vision96 made this possible. They transitioned our support seamlessly and in a timely manner and we saw an immediate increase in our end user satisfaction. We went from one employee to a team of employees, providing on-demand help desk service.

-Bryan Olson, EVP, TransNational Payments

The 411: Help Desk Problems

Find out how an efficient help desk strategy can impact the bottom line — download our e-book to see where you land.

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Managed Service Insights

IT Service Desk

Could outsourcing your help desk improve user productivity? Let's find out.